Terms and conditions

RENTAL AGREEMENT

SEASONAL FURNISHED LEASE – PATCHWORK APARTMENT

Preamble

This agreement defines the terms and conditions for the rental of the furnished apartment designated in the reservation email, between the Tenant, on the one hand, and Hôtel et Chalets Patchwork, a limited liability company (SARL) with a share capital of €8,000, whose registered office is located Rue des Grandes Alpes, 73450 Valloire, France, registered with the Chambéry Trade and Companies Register under number 518 452 032, represented by Mr. Yves PEIS, acting in his capacity as Managing Director, hereinafter referred to as “the Landlord”, on the other hand.

The purpose of this agreement is to define the conditions of reservation and stay, under a seasonal rental arrangement, for this furnished apartment, the descriptive sheet of which is attached hereto.

This rental is granted exclusively as temporary and leisure accommodation and is governed by the provisions of the French Civil Code and the specific terms set out herein.
Under no circumstances may the Tenant establish the premises as a primary or secondary residence, nor conduct any commercial, artisanal, or professional activity therein.

The relationship between the Landlord and the Tenant is based on trust. The Tenant undertakes to respect the rented property and to return it in good condition.

The Tenant may not, under any circumstances, claim any right to remain in the premises upon expiration of the rental period specified in this agreement, except with the express consent of the Landlord.

The Landlord rents, for the period specified below, the premises described hereinafter, furnished and equipped as detailed below and in the attached inventory, to the Tenant, who accepts them under the following conditions.

ARTICLE 1 – DESCRIPTION

1.1 – Address of the rented premises

Chalets Patchwork, Rue des Grandes Alpes, 73450 Valloire, France

1.2 – Description of the premises

The apartment and its layout plan are available on the website:
https://chalets-valloire.fr

1.3 – Amenities and services provided

Household linen:
Bed linen, towels, and kitchen towels are provided only if this option has been selected in your booking confirmation. Otherwise, guests must bring their own linen or notify us at least 72 hours prior to arrival to add this option.

Parking:

Complimentary parking is provided for the duration of your stay, with one parking space allocated per apartment. Apartments B31, C21 and C22 benefit from two allocated parking spaces.
The residence offers both indoor and outdoor parking facilities. Each apartment is assigned a designated numbered parking space.
Please note that the indoor parking area is subject to height restrictions. Vehicles exceeding the maximum height, including those fitted with roof boxes or similar equipment, may not be able to access the indoor parking. In such cases, we will endeavour, subject to availability, to provide a suitable outdoor parking space.
As parking spaces are provided free of charge, their availability, configuration, accessibility or suitability for a particular vehicle shall not give rise to any claim, refund request or justification for cancellation of the stay.

Cleaning:
End-of-stay cleaning is mandatory and carried out by our staff to ensure optimal comfort and hygiene for subsequent guests. The cleaning fee is mandatory and inseparable from the rental price.

Swimming pool / Sauna / Hammam:
Access to the heated swimming pool, sauna, and hammam located in the basement and accessible directly by elevator is available as a paid option, calculated based on the number of occupants and the duration of the stay. The wellness area is open from June 20 to August 31 during the summer season and throughout the winter season.
This option must be booked at least 48 hours prior to arrival and applies to all occupants for the entire stay, including children aged 2 and over.
The wellness area may be closed during low season, for sanitary or hygiene reasons (including pandemics), or temporarily for maintenance. In such cases, guests will be refunded on a pro-rata basis for unused days. Under no circumstances shall the closure of these facilities constitute grounds for cancellation of the accommodation.

1-4 – Nature of the Booking

An individual booking is defined as any booking for one or two apartments for the same stay period.

A group booking is defined as any booking for three or more apartments for the same stay period, whether made in a single transaction or through several separate bookings, by the same person or by several persons acting on behalf of the same group.

Group bookings are subject to specific booking, payment and cancellation conditions. They must be made directly with Hôtel et Chalets Patchwork, by telephone or email, and may not be made through our website or via a third-party booking platform.

Hôtel et Chalets Patchwork reserves the right to reclassify several individual bookings as a group booking when they relate to the same group and together concern three or more apartments for the same stay period.

ARTICLE 2 – INVENTORY AND CONDITION REPORT

An inventory of furniture and equipment is made available in the apartment for the Tenant to verify upon arrival.

Any claim regarding the rented property, and in particular the inventory, must be reported to the Landlord within 48 hours following key handover. No claims will be accepted after this period or after departure.

Any item moved from one apartment to another and not returned to its original location will be considered missing.

In the event of lost keys, a flat fee of €60 will be charged for replacement of the lock cylinder (apartment and/or ski locker), or €15 per lost key.

ARTICLE 3 – USE OF THE PREMISES

The premises are rented exclusively for residential use as seasonal accommodation.

ARTICLE 4 – TERM OF THE AGREEMENT

This agreement is concluded for the duration specified in the booking confirmation.
Check-in is from 5:00 p.m., and departure must take place no later than 10:00 a.m.

Early check-in from 12:00 p.m. is available subject to the “Early Arrival” option and must be requested at least one week prior to arrival.

Under no circumstances may the rental period be extended without the prior written consent of the Landlord.
In any event, the total duration of the initial and any extended rental may not exceed 90 days.

ARTICLE 5 – RENTAL PRICE AND CHARGES

5.1 – Rent and included charges

The rental price stated in the booking confirmation (VAT included at 10%) covers:

  • occupancy of the premises

  • electricity consumption (including heating)

  • cold and hot water consumption

  • tourist tax

  • household linen (if selected)

  • Wi-Fi internet access

  • end-of-stay cleaning

Any additional services not listed above are charged as optional services at a VAT rate of 20%.

The rent is subject to VAT pursuant to Article 293 F of the French General Tax Code, the Landlord having expressly opted for VAT liability.

A detailed invoice indicating rent and applicable VAT will be issued by the Landlord.

5.2 – Payment terms

If booked via chalets-valloire.fr:

Flexible rates:

  • 40% deposit if booked more than 30 days prior to arrival

  • Balance charged 30 days prior to arrival

  • 100% payment if booked less than 30 days before arrival

Non-refundable rates:

  • 100% payment at time of booking

If booked via a third-party platform (Airbnb, Booking, Abritel), the platform’s payment terms prevail.

ARTICLE 6 – SECURITY DEPOSIT

A security deposit is required no later than the day of key handover, via pre-authorization or bank card imprint.

Deposit amounts vary by apartment category (as listed in the French version).

The deposit bears no interest and will be returned after deduction of any damages, missing items, additional cleaning, or unpaid charges.

ARTICLE 7 – TENANT’S OBLIGATIONS

The Tenant undertakes in particular to:

  • take possession of the premises in the condition described

  • use the premises peacefully and for their intended purpose

  • refrain from smoking indoors

  • be liable for any damage or loss caused during the stay

  • use furniture and equipment properly and not remove them

  • refrain from modifying the premises or furniture layout

  • not sublet or transfer the lease

  • respect occupancy limits

  • introduce no animals

  • report any damage or malfunction without delay

Failure to respect check-out time will result in a late departure fee of €20 per additional hour.

ARTICLE 8 – LANDLORD’S OBLIGATIONS

The Landlord undertakes to:

  • provide accommodation consistent with its description

  • ensure peaceful enjoyment of the premises

  • provide equivalent or superior accommodation if necessary, without compensation

The swimming pool complies with legal safety standards. The Landlord shall not be liable for accidents involving children left unsupervised.

ARTICLE 9 – INSURANCE

The Tenant must take out insurance covering fire, theft, water damage, and third-party liability and provide proof upon arrival. Failure to do so will result in immediate termination of the agreement.

ARTICLE 10 – TERMINATION CLAUSE

Failure to comply with contractual obligations or payment terms shall result in immediate termination after formal notice, with the Landlord entitled to retain deposits pursuant to Article 1590 of the French Civil Code.

ARTICLE 11 – CANCELLATION CONDITIONS

Cancellation Policy

Individual Bookings

In the event of cancellation by the guest, for any reason whatsoever, the guest will be refunded as follows:

If the booking was made through our website, chalets-valloire.fr:

For apartments A11, A12, A13, A14, A22, A23, A24, B01, B03, B04, B11, B12, B21, C01, C02, C11 and C12:

  • A full refund if the cancellation is made 60 days or more before the scheduled arrival date.
  • A refund of 60% of the total booking amount if the booking was made through chalets-valloire.fr (50% if the booking was made through another booking platform) and the cancellation is made between 30 and 60 days before the scheduled arrival date.
  • No refund if the cancellation is made less than 30 days before the scheduled arrival date.

For the larger-capacity apartments A01, B02, B22, B23, B31, C21 and C22:

  • A full refund if the cancellation is made 150 days or more before the scheduled arrival date.
  • A refund of 60% of the total booking amount if the booking was made through chalets-valloire.fr (50% if the booking was made through another booking platform) and the cancellation is made between 90 and 150 days before the scheduled arrival date.
  • No refund if the cancellation is made less than 90 days before the scheduled arrival date.

Group Bookings

For any group booking as defined in Article 1-4:

  • Cancellation free of charge is possible up to 90 days before the scheduled arrival date.
  • Where one of the apartments included in the booking is subject, under these Terms and Conditions, to a cancellation period of more than 90 days, the more restrictive cancellation period applicable to that apartment shall continue to apply.
  • In the event of cancellation less than 90 days before the scheduled arrival date, no refund will be made and the full amount of the booking will remain payable, subject to any more restrictive cancellation conditions applicable to certain apartments.

The cancellation conditions applicable to group bookings shall take precedence over the cancellation conditions normally applicable to individual bookings.

For All Bookings

In the event of an interruption of the stay, no refund will be made.

Likewise, in the event of early departure, the full amount of the stay remains payable. Late arrivals or early departures shall under no circumstances give rise to any refund. Failure to arrive (no-show) shall be considered as the effective commencement of the stay.

If the booking was made through a third-party platform, the cancellation conditions of that platform shall prevail.

Pandemic-Related Cancellation

In the event of a pandemic such as Covid-19 resulting in guests being unable to access the resort or the accommodation, the cancellation conditions set out above shall cease to apply.

  • Guests may request and receive a full refund, free of charge, of their booking (including optional services, cleaning fees and bed linen) regardless of the usual cancellation periods, but only where access to the resort is impossible due to a renewed lockdown or government-imposed travel restrictions. However, if the guest or any other occupant has contracted Covid-19 or has been identified as a close contact, this shall not constitute grounds for cancellation. Guests are therefore strongly advised to ensure that they have appropriate insurance covering such circumstances.
  • In the event that the ski lifts are closed, the guest may request cancellation of the stay free of charge, provided that the request is made within 72 hours of the official government announcement. After this period, the guest shall no longer be entitled to rely on the closure of the ski lifts as grounds for cancelling the booking, and the standard cancellation conditions shall apply.
  • Finally, in the event of the stay being compulsorily interrupted solely for the reasons referred to above (renewed lockdown or travel restrictions, excluding circumstances where the guest is a close contact or has contracted Covid-19), the Landlord shall refund the guest on a pro-rata basis for the unused nights. Bed linen and cleaning fees shall remain payable.

Cancellation by Hôtel et Chalets Patchwork

Hôtel et Chalets Patchwork reserves the right to cancel a booking without compensation to the guest in the event of a recognised force majeure event, or for any booking made more than one year in advance. In such circumstances, Hôtel et Chalets Patchwork shall inform the guest as soon as the relevant event occurs and shall refund in full any deposits received within 5 days of cancellation.

Hôtel et Chalets Patchwork also reserves the right to cancel any booking without compensation where a guest has, during a previous stay, caused damage to or committed theft from any of the establishment’s accommodation. In such circumstances, the guest may also be refused any future booking in order to protect and preserve the establishment and its property.

 

ARTICLE 12 – VALIDITY AND ACCEPTANCE

This agreement is available at all times on https://chalets-valloire.fr and is deemed accepted upon payment of a deposit or the full stay.